F.A.Q.s
What is Firstcry?
Firstcry is Asia's largest online store for baby and kids products. We cater to the needs of our buyers (mothers buying for their kids) from before the kid is born upto his/her early teens.
What is the benefit of buying from Firstcry?
Our company philosophy is pretty simple: We want to offer the best possible deal for our customers for the products that we all want to buy for our children. Our endeavour is to ensure that you get the widest possible choice of top rated brands and products at the best possible price anywhere in India combined with best possible service and timely delivery of products at your doorstep.
Where are the offices of FirstCry located?
Currently our office is located in Pune while the orders are shipped from our warehouses located across India.
What products does Firstcry sell?
We sell products of all the leading brands for babies and kids across sections right from diapers, baby food, infant accessories, gears (strollers, high chairs), nursery furniture, clothes & footwear to toys and school products. We also stock items from some of the leading importers and domestic manufacturers of the country. The items undergo a thorough check by our QA team before they are stocked.
What's the minimum order value required to place an order?
To place an order, a minimum order value of Rs. 249 or more is required (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer).
How do I know my order has been confirmed?
After checking out during the payment process, you will get a confirmation that your payment has been processed successfully. You will also get a mail in your registered email id, along with an SMS to your registered mobile number confirming the order.
How do I check my order status?
We will ship your package within 24 hours of receiving the order. We will also mail you the name of the courier company and the tracking number of your consignment to your registered email address. You will receive an SMS about the same. In case you do not receive an email from us within 24 hours of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company. Alternatively, you can check the same in My Account page, where Track Shipment option gives you the current status of your order being shipped.
Is it safe to use my Credit Card Online at Firstcry.com?
We accept VISA, MASTER and AMERICAN EXPRESS Credit Cards issued in India and we accept Debit cards of all banks issued in India. International credit/debit card transactions are also accepted through Paypal, so now you can place orders with Firstcry from outside India and we will ship it to your dear ones in India. All your transactions online are protected & secured by SSL (secure socket layer) technology from GoDaddy.com. It encrypts your credit card and relevant information during the entire transaction process. This encryption makes your shopping experience safe and secure.
What if an item is out of stock?
We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. We will notify you at the time of check out if the item selected is not in stock. In the rare circumstance where the order has been accepted and due to some reasons we are not able to ship, we will notify you within 24 hours and the money will be returned to you in the same mode by which the payment was made within 10 working days. Some items (which are restocked regularly) and is temporarily out of stock may appear on display with an out of stock tag. You can use the Notify Me option and we will inform you once the product is replenished and available for sale.
Are there any other hidden charges like Octroi or Entry tax?
You will get the final price during check out. Our prices are all inclusive and you need not pay anything extra.
How are the products packaged?
Each of the individual products are securely packaged in bubble wrap and put into a box. The box is sealed well ensuring a safe delivery to your doorstep.
Do you'll deliver products outside India?
We do not ship products outside India but the site is accessible to all and we do take orders from around the world provided the shipping address is in India.
Is it mandatory to register before placing an order?
You can place your order by just providing us with your email address. However, it is recommended that you register with us in order to receive timely offers and also to maintain your Wishlist and account & address details.
How long will it take to receive my orders?
For all areas serviced by reputed couriers, the delivery time would be within 3 to 4 business days after dispatch (business days exclude Sundays and other holidays). However items weighing over 2 kilos may take a couple of days longer to reach. For other areas the products will be shipped through Indian Postal Service and may take 1-2 weeks depending on the location.
Can I ship different items in my order to different shipping addresses?
We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.
Who pays for the shipping charges?
We provide Free Shipping on all Orders above or equal to Rs. 249/- (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer). For Orders below Rs. 249 (with exclusions as above), shipping charges of Rs. 50 will apply.
What is GST?
GST means Goods and Service Tax. It is a single indirect tax on the sale of goods and services throughout India. GST is applicable w.e.f. 1st July, 2017.
How GST amount is calculated over and above the discounted price?
GST is calculated on the basis of rates mentioned under GST laws for each category of product, customer location and the applicable discount on the product at the time of purchase.
GST over and above the discounted price is applicable on products with discount of 19% and above. Please refer to Terms of Use for full details. The GST collected on the discounted price is duly deposited with the respective GST Authorities having jurisdiction or adjusted as per the applicable GST Act and Rules
Do I have to pay GST on purchase of Gift Certificate & Guaranteed Savings Offer?
No. GST is not charged from customers on buying Gift Certificates and Guaranteed Savings Offer.
Will my GST amount be refunded on Order Cancellation and Returns?
Yes. GST amount collected will be returned to customer’s source method at the time of Cancellation and Returns.
What to do if GST amount on purchaWhat is GST?sed products comes out to be more than the limit defined by the Govt.?
We are ready to share all details of GST for your kind perusal and would happily return your money back in case we found any excessive amount being charged due to miscalculation.
What happens if I am not available at the time of delivery?
Our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.
What is your Return Policy?
We have a 30 days return policy for Clothes & Footwear and a 7 days return policy for all other items except for Personal Products such as Diapers, Wipes and Creams.
For more details, please Click Here
What options do I have while making payment?
We accept payments by debit or credit card and also through Net Banking.
Credit Cards & Debit Cards - We accept VISA, MASTER and AMERICAN EXPRESS Credit Cards issued in India and we accept Debit cards of all banks issued in India. International credit/debit card transactions are also accepted through Pay pal.
Net Banking - We Accept Axis Bank, Bank of Baroda (Retail & Corporate Banking), Bank Of India, Bank of Maharashtra, Canara Bank, Corporation Bank, Citibank, Deutsche Bank, Federal Bank Fed Net Banking, HDFC Bank, ICICI Bank, IDBI i Net Banking, IndusInd Bank, ING Vysya Bank Ltd., Jammu & Kashmir Bank, Karnataka Bank, Karur Vysya Bank Limited, Kotak Mahindra Bank, Lakshmi Vilas Bank, Oriental Bank Of Commerce, Punjab National Bank, The Bank Of Rajasthan, Royal Bank of Scotland, South Indian Bank, State Bank Of India, State Bank of Indore, State Bank of Hyderabad, State Bank of Travancore, Syndicate Bank, Tamilnad Mercantile Bank Ltd., Union Bank Of India, Vijaya Bank, Yes Bank
You can also pay through Cash On Delivery (C-O-D) - You can also pay through Cash On Delivery (COD). In this case you pay in Cash to the courier person while accepting the goods. COD payments would be accepted for orders with total invoice value greater than equal to Rs. 699/- and up to Rs. 15,000/-.
Cash On Delivery Charges:
*Order Value = (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer).
1. What all information is saved on opting for save card functionality?
Credit card number, card holder name and expiry date is saved in a secured vault on opting for save card functionality.
2. Can I delete my saved cards?
Yes, user can delete their saved card at any point of time from the checkout page.
3. What's the maximum number of cards that can be saved?
User can save a maximum of 10 cards.
4. How do I save my cards?
User has to select option for "Express Pay" while making the final payment on Firstcry. On clicking, the card details provided by the user (i.e. Card number, card holder name and expiry date) are pushed and saved in to a secure PCI DSS compliant vault.
5. How do I make payment using saved cards?
User can view all his/her saved cards on checkout under the credit/debit cards tab. This information is protected behind login. User has to login to site in order to view the saved card details. Next step is to select one of the saved cards, provide CVV and click on make payment button to complete the transaction.
6. Can I use a new card which is not yet saved for making payment?
Yes, our system supports payments through both new and saved cards. In case you have a new card which is already not saved with us, then you can use the same as well for making payments.
7. Is it mandatory to save cards?
No, user can decide whether they want to save their card info or not.
8. I am unable to view my saved cards in checkout?
Please ensure the below while checking your saved card info on checkout
User should have a registered account on Firstcry.
User should be logged in to that registered account.
This feature is currently not available under Guest Checkout due to security reasons.
9. Can saved cards be used on mobile site and apps?
Yes, users saved cards are linked to the registered email id and are accessible on FirstCry mobile site and Apps as well.
10. Is it safe to save my cards on checkout?
Your card information is saved in a Card Vault with PayU, one of the leading PCI DSS (Payment Card Industry Data Security Standards) compliant payment service providers in India. They use world class encryption technology to securely share information between FirstCry and PayU.
11. What happens to saved expired cards?
User will see clear messaging in checkout against the saved expired cards. User has to ideally delete these cards and add new cards for payment processing.
12. Whom should I contact if I had opted for save card but my card information was not saved?
Please visit our Contact Us page and drop your query details to our customer care team for further action.
1. What is the Loyalty Cash Program?
The Loyalty Cash Program is a special Rewards point system on Firstcry.com. On purchasing from this site, you will earn Loyalty Cash, which can be redeemed against your future orders. All you have to do is create an account on FirstCry.com and shop for your favourite products and start earning Loyalty Cash.
2. How do I earn Loyalty Cash?
Go to Firstcry.com and search for your favourite products. You will see the Loyalty Cash available against the product. On purchasing the product, the loyalty cash for the product will be automatically added to your account within 48 hours of being successfully delivered to you.
3. How is my Loyalty Cash calculated?
Your earned Loyalty Cash varies basis the products bought by you on Firstcry.com. The Loyalty Cash against the product, if available for that product, is aimed at maximizing the value provided to you. If you have availed any offer which provides product(s) for free in your order, you will not earn Loyalty Cash for that product. If you decide to earn PAYBACK points for your order, you will not earn any Loyalty Cash for that order.
4. How do I redeem my Loyalty Cash?
You can redeem your Loyalty Cash against your entire amount, up to the amount of Loyalty Cash you have, once you have earned a minimum of Rs. 50 as Loyalty Cash through your purchases. You can redeem your Loyalty cash on Firstcry.com. Eg: If you have earned Rs. 75 as Loyalty Cash, you can use the entire Rs. 75 to order any product from Firstcry.com. You can redeem your loyalty cash even in orders in which you have availed of any other offer. The option to redeem your Loyalty Cash would be available to you when you are going to pay for your purchases as shown:
You cannot redeem your earned Loyalty Cash against any extra charges such as shipping charges and Cash on Delivery Charges. You can check out our Shipping Policy and Payment Policy for more details.
5. How do I track the Loyalty Cash I have earned?
You can track your earned Loyalty Cash by logging in and going to the My Account section on Firstcry.com. You can track the Loyalty Cash earned against each order that you have placed on either of the sites in the "Cash in My Account" section.
6. What happens if I return / cancel my order?
Earning Loyalty Cash - If you return/cancel your complete order, you will not be credited any Loyalty Cash against that order. In case any part of your order is replaced, you will receive the Loyalty Cash earned basis the new product delivered to you and if you return any part of your order, the Loyalty Cash against that product(s) will not be added to your account.
Redeeming your Loyalty Cash - If you return/cancel a product for which you have paid with Loyalty Cash, you will receive a gift certificate from us for the same amount as the value of Loyalty Cash redeemed. If the entire order is returned/cancelled, the loyalty cash will be added back to your account.
7. Will my Loyalty Cash expire if I don't use it?
Loyalty Cash earned by you will expire on the 31st of March every year. We urge you to use your earned Loyalty Cash before this date. For example, the Loyalty cash earned in the year 2013-14 will expire on 31st March 2014. Earned Loyalty cash will not be carried forward beyond March 31st under any circumstances.
Firstcry is Asia's largest online store for baby and kids products. We cater to the needs of our buyers (mothers buying for their kids) from before the kid is born upto his/her early teens.
What is the benefit of buying from Firstcry?
Our company philosophy is pretty simple: We want to offer the best possible deal for our customers for the products that we all want to buy for our children. Our endeavour is to ensure that you get the widest possible choice of top rated brands and products at the best possible price anywhere in India combined with best possible service and timely delivery of products at your doorstep.
Where are the offices of FirstCry located?
Currently our office is located in Pune while the orders are shipped from our warehouses located across India.
What products does Firstcry sell?
We sell products of all the leading brands for babies and kids across sections right from diapers, baby food, infant accessories, gears (strollers, high chairs), nursery furniture, clothes & footwear to toys and school products. We also stock items from some of the leading importers and domestic manufacturers of the country. The items undergo a thorough check by our QA team before they are stocked.
What's the minimum order value required to place an order?
To place an order, a minimum order value of Rs. 249 or more is required (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer).
How do I know my order has been confirmed?
After checking out during the payment process, you will get a confirmation that your payment has been processed successfully. You will also get a mail in your registered email id, along with an SMS to your registered mobile number confirming the order.
How do I check my order status?
We will ship your package within 24 hours of receiving the order. We will also mail you the name of the courier company and the tracking number of your consignment to your registered email address. You will receive an SMS about the same. In case you do not receive an email from us within 24 hours of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company. Alternatively, you can check the same in My Account page, where Track Shipment option gives you the current status of your order being shipped.
Is it safe to use my Credit Card Online at Firstcry.com?
We accept VISA, MASTER and AMERICAN EXPRESS Credit Cards issued in India and we accept Debit cards of all banks issued in India. International credit/debit card transactions are also accepted through Paypal, so now you can place orders with Firstcry from outside India and we will ship it to your dear ones in India. All your transactions online are protected & secured by SSL (secure socket layer) technology from GoDaddy.com. It encrypts your credit card and relevant information during the entire transaction process. This encryption makes your shopping experience safe and secure.
What if an item is out of stock?
We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. We will notify you at the time of check out if the item selected is not in stock. In the rare circumstance where the order has been accepted and due to some reasons we are not able to ship, we will notify you within 24 hours and the money will be returned to you in the same mode by which the payment was made within 10 working days. Some items (which are restocked regularly) and is temporarily out of stock may appear on display with an out of stock tag. You can use the Notify Me option and we will inform you once the product is replenished and available for sale.
Are there any other hidden charges like Octroi or Entry tax?
You will get the final price during check out. Our prices are all inclusive and you need not pay anything extra.
How are the products packaged?
Each of the individual products are securely packaged in bubble wrap and put into a box. The box is sealed well ensuring a safe delivery to your doorstep.
Do you'll deliver products outside India?
We do not ship products outside India but the site is accessible to all and we do take orders from around the world provided the shipping address is in India.
Is it mandatory to register before placing an order?
You can place your order by just providing us with your email address. However, it is recommended that you register with us in order to receive timely offers and also to maintain your Wishlist and account & address details.
How long will it take to receive my orders?
For all areas serviced by reputed couriers, the delivery time would be within 3 to 4 business days after dispatch (business days exclude Sundays and other holidays). However items weighing over 2 kilos may take a couple of days longer to reach. For other areas the products will be shipped through Indian Postal Service and may take 1-2 weeks depending on the location.
Can I ship different items in my order to different shipping addresses?
We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.
Who pays for the shipping charges?
We provide Free Shipping on all Orders above or equal to Rs. 249/- (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer). For Orders below Rs. 249 (with exclusions as above), shipping charges of Rs. 50 will apply.
What is GST?
GST means Goods and Service Tax. It is a single indirect tax on the sale of goods and services throughout India. GST is applicable w.e.f. 1st July, 2017.
How GST amount is calculated over and above the discounted price?
GST is calculated on the basis of rates mentioned under GST laws for each category of product, customer location and the applicable discount on the product at the time of purchase.
GST over and above the discounted price is applicable on products with discount of 19% and above. Please refer to Terms of Use for full details. The GST collected on the discounted price is duly deposited with the respective GST Authorities having jurisdiction or adjusted as per the applicable GST Act and Rules
Do I have to pay GST on purchase of Gift Certificate & Guaranteed Savings Offer?
No. GST is not charged from customers on buying Gift Certificates and Guaranteed Savings Offer.
Will my GST amount be refunded on Order Cancellation and Returns?
Yes. GST amount collected will be returned to customer’s source method at the time of Cancellation and Returns.
What to do if GST amount on purchaWhat is GST?sed products comes out to be more than the limit defined by the Govt.?
We are ready to share all details of GST for your kind perusal and would happily return your money back in case we found any excessive amount being charged due to miscalculation.
What happens if I am not available at the time of delivery?
Our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.
What is your Return Policy?
We have a 30 days return policy for Clothes & Footwear and a 7 days return policy for all other items except for Personal Products such as Diapers, Wipes and Creams.
For more details, please Click Here
What options do I have while making payment?
We accept payments by debit or credit card and also through Net Banking.
Credit Cards & Debit Cards - We accept VISA, MASTER and AMERICAN EXPRESS Credit Cards issued in India and we accept Debit cards of all banks issued in India. International credit/debit card transactions are also accepted through Pay pal.
Net Banking - We Accept Axis Bank, Bank of Baroda (Retail & Corporate Banking), Bank Of India, Bank of Maharashtra, Canara Bank, Corporation Bank, Citibank, Deutsche Bank, Federal Bank Fed Net Banking, HDFC Bank, ICICI Bank, IDBI i Net Banking, IndusInd Bank, ING Vysya Bank Ltd., Jammu & Kashmir Bank, Karnataka Bank, Karur Vysya Bank Limited, Kotak Mahindra Bank, Lakshmi Vilas Bank, Oriental Bank Of Commerce, Punjab National Bank, The Bank Of Rajasthan, Royal Bank of Scotland, South Indian Bank, State Bank Of India, State Bank of Indore, State Bank of Hyderabad, State Bank of Travancore, Syndicate Bank, Tamilnad Mercantile Bank Ltd., Union Bank Of India, Vijaya Bank, Yes Bank
You can also pay through Cash On Delivery (C-O-D) - You can also pay through Cash On Delivery (COD). In this case you pay in Cash to the courier person while accepting the goods. COD payments would be accepted for orders with total invoice value greater than equal to Rs. 699/- and up to Rs. 15,000/-.
Cash On Delivery Charges:
Order Value*
Above or Equal to Rs. 699
Less than Rs. 699
COD Charges
Free
Rs. 25
Shipping Charges
Free
Rs. 50
*Order Value = (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer).
- Saved Cards F.A.Q.s
Credit card number, card holder name and expiry date is saved in a secured vault on opting for save card functionality.
2. Can I delete my saved cards?
Yes, user can delete their saved card at any point of time from the checkout page.
3. What's the maximum number of cards that can be saved?
User can save a maximum of 10 cards.
4. How do I save my cards?
User has to select option for "Express Pay" while making the final payment on Firstcry. On clicking, the card details provided by the user (i.e. Card number, card holder name and expiry date) are pushed and saved in to a secure PCI DSS compliant vault.
5. How do I make payment using saved cards?
User can view all his/her saved cards on checkout under the credit/debit cards tab. This information is protected behind login. User has to login to site in order to view the saved card details. Next step is to select one of the saved cards, provide CVV and click on make payment button to complete the transaction.
6. Can I use a new card which is not yet saved for making payment?
Yes, our system supports payments through both new and saved cards. In case you have a new card which is already not saved with us, then you can use the same as well for making payments.
7. Is it mandatory to save cards?
No, user can decide whether they want to save their card info or not.
8. I am unable to view my saved cards in checkout?
Please ensure the below while checking your saved card info on checkout
User should have a registered account on Firstcry.
User should be logged in to that registered account.
This feature is currently not available under Guest Checkout due to security reasons.
9. Can saved cards be used on mobile site and apps?
Yes, users saved cards are linked to the registered email id and are accessible on FirstCry mobile site and Apps as well.
10. Is it safe to save my cards on checkout?
Your card information is saved in a Card Vault with PayU, one of the leading PCI DSS (Payment Card Industry Data Security Standards) compliant payment service providers in India. They use world class encryption technology to securely share information between FirstCry and PayU.
11. What happens to saved expired cards?
User will see clear messaging in checkout against the saved expired cards. User has to ideally delete these cards and add new cards for payment processing.
12. Whom should I contact if I had opted for save card but my card information was not saved?
Please visit our Contact Us page and drop your query details to our customer care team for further action.
- Shop 'n' Earn Loyalty Cash F.A.Q.s
The Loyalty Cash Program is a special Rewards point system on Firstcry.com. On purchasing from this site, you will earn Loyalty Cash, which can be redeemed against your future orders. All you have to do is create an account on FirstCry.com and shop for your favourite products and start earning Loyalty Cash.
2. How do I earn Loyalty Cash?
Go to Firstcry.com and search for your favourite products. You will see the Loyalty Cash available against the product. On purchasing the product, the loyalty cash for the product will be automatically added to your account within 48 hours of being successfully delivered to you.
3. How is my Loyalty Cash calculated?
Your earned Loyalty Cash varies basis the products bought by you on Firstcry.com. The Loyalty Cash against the product, if available for that product, is aimed at maximizing the value provided to you. If you have availed any offer which provides product(s) for free in your order, you will not earn Loyalty Cash for that product. If you decide to earn PAYBACK points for your order, you will not earn any Loyalty Cash for that order.
4. How do I redeem my Loyalty Cash?
You can redeem your Loyalty Cash against your entire amount, up to the amount of Loyalty Cash you have, once you have earned a minimum of Rs. 50 as Loyalty Cash through your purchases. You can redeem your Loyalty cash on Firstcry.com. Eg: If you have earned Rs. 75 as Loyalty Cash, you can use the entire Rs. 75 to order any product from Firstcry.com. You can redeem your loyalty cash even in orders in which you have availed of any other offer. The option to redeem your Loyalty Cash would be available to you when you are going to pay for your purchases as shown:
You cannot redeem your earned Loyalty Cash against any extra charges such as shipping charges and Cash on Delivery Charges. You can check out our Shipping Policy and Payment Policy for more details.
5. How do I track the Loyalty Cash I have earned?
You can track your earned Loyalty Cash by logging in and going to the My Account section on Firstcry.com. You can track the Loyalty Cash earned against each order that you have placed on either of the sites in the "Cash in My Account" section.
6. What happens if I return / cancel my order?
Earning Loyalty Cash - If you return/cancel your complete order, you will not be credited any Loyalty Cash against that order. In case any part of your order is replaced, you will receive the Loyalty Cash earned basis the new product delivered to you and if you return any part of your order, the Loyalty Cash against that product(s) will not be added to your account.
Redeeming your Loyalty Cash - If you return/cancel a product for which you have paid with Loyalty Cash, you will receive a gift certificate from us for the same amount as the value of Loyalty Cash redeemed. If the entire order is returned/cancelled, the loyalty cash will be added back to your account.
7. Will my Loyalty Cash expire if I don't use it?
Loyalty Cash earned by you will expire on the 31st of March every year. We urge you to use your earned Loyalty Cash before this date. For example, the Loyalty cash earned in the year 2013-14 will expire on 31st March 2014. Earned Loyalty cash will not be carried forward beyond March 31st under any circumstances.
